Hello Ciro,
Thanks for contacting us.
We have changed the status pending to complete. Now, Login to your account and download our Hotelone Pro theme.
After installation of the theme, Copy license key from your account dashboard then go to your website login to your site admin dashboard -> Appearace -> License key -> Paste it in this setting box and acitvate it.
Let me know your issue is resolved or not.
Best Regards,
Britetechs